Shipping policy

Your Royal Delivery Scroll

UK Delivery: Orders are usually dispatched within 1–2 working days. Standard delivery takes approximately 2–4 working days.

International Delivery: We currently ship to selected countries. Delivery times vary depending on the destination.

Delivery Costs: Postage costs are calculated at checkout based on your order and delivery address.

Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Returns Policy

Unopened Products: If you change your mind, you may return unopened items within 14 days of receiving your order for a refund. Packaging must be intact and the product unused.

Opened Products: For hygiene and safety reasons, we are unable to accept returns of opened food products.

Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and a photograph of the issue. We will arrange a replacement or refund.

How to Return: To start a return, please email us at contact@matchasty.com . We will provide instructions and the return address. Customers are responsible for return postage unless the item is faulty or incorrect.

Refunds: Once we have received and inspected your return, we will process your refund to your original payment method within 5–10 working days.